At Cuddleandpets.shop, your satisfaction is our top priority. We understand that sometimes a product may not be the perfect fit, and we’re here to make the return process as smooth and stress-free as possible.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Returns are accepted within [5 days] of delivery.
Products must be in their original condition unused, unwashed, and with packaging intact.
A proof of purchase (your order confirmation) is required.
Note: For safety reasons, certain products like opened food, grooming items, and personalized goods cannot be returned unless they arrive faulty.
2. Non-Returnable Items
Opened or expired food and treats
Used toys, beds, or accessories
Products damaged by misuse or neglect
Gift cards, discounts, or promotional items
3. Damaged or Defective Products
If your order arrives damaged, defective, or not what you expected, please let us know right away through the contact form. In most cases, we’ll quickly arrange :
Once approved, we may offer a:
Replacement product
Store credit
Full refund
4. Return Process
To initiate a return:
Submit a request through our website’s contact form
Share your order number and reason for the return.
Wait for our team to confirm and send instructions.
5. Refunds
Once we’ve received and checked the return, we’ll issue your refund back to the original payment method. Please allow [5 business days] for it to reflect in your account.
6. Exchanges
We don’t process direct exchanges. If you’d like something else, simply return the original item and place a fresh order.
Questions?
Our support team is here to help. Just send us a message through the contact form, and we’ll guide you step by step.
