Thank you for choosing us for your pet essentials. We do our best to make sure every order reaches you quickly, safely, and without hassle. Below you’ll find all the details on how we handle shipping and delivery.
1. Order Processing Time
Orders are usually prepared and dispatched within [1–3 business days] (excluding weekends and holidays).
Once your order is on its way, you’ll receive a confirmation with the tracking details.
If there are any unexpected delays due to stock, seasonal demand, or other issues, we’ll keep you informed.
2. Shipping Rates & Methods
At checkout, you’ll be able to choose from a range of delivery options:
Standard Shipping: arrives in [3–7 business days]
Express Shipping: arrives in [1–3 business days]
Rates are automatically calculated at checkout based on your delivery location and chosen method.
3. Delivery Areas
We currently ship to addresses within [Specify your region – e.g., the United Kingdom only]. At the moment, we cannot deliver to P.O. boxes or international destinations.
4. Tracking Your Order
As soon as your order is shipped, you’ll receive tracking details so you can follow your package from our door to yours.
5. Delivery Delays
While we aim to meet estimated delivery times, delays can occasionally happen due to:
Severe weather conditions
Carrier delays outside our control
Remote or hard-to-reach areas
Seasonal order surges
We are not responsible for delays that occur after the package has been handed over to the courier.
6. Damaged or Lost Packages
If your order arrives damaged, incomplete, or doesn’t arrive at all:
Reach out to us using the contact form on our website.
Include your order number and any supporting details or photos.
Our team will investigate and arrange the best solution—whether that’s a replacement, reshipment, or refund.
7. Incorrect Address Information
Please double-check your shipping address during checkout. We cannot be responsible for delays, lost items, or returns caused by incorrect or incomplete information entered by the customer.
8. Questions?
If you need help with anything related to shipping or delivery, please get in touch through the contact form on our website, and we’ll be happy to assist.
